Legal

Privacy Policy

Last updated: 17 March 2026

1. Our Commitment to Privacy

Rath On Wheels (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights in relation to it.

2. What Information We Collect

We collect personal information when you:

  • Submit a booking for an event (Full Name, Mobile Number, Email Address)
  • Submit a service enquiry (Full Name, Mobile Number, Email Address, message details)
  • Make a donation (Full Name, Email Address, payment reference)
  • Contact us via the contact form (Name, Email, phone, message)
  • Visit our website (technical data via analytics -- see Section 6)

We do not collect sensitive information such as health data, religious beliefs (beyond what you voluntarily share in a message), or financial account details. Payment card data is processed directly by eWay and never passes through our systems.

3. How We Use Your Information

We use your personal information to:

  • Process and confirm your event bookings
  • Follow up on service enquiries
  • Send donation receipts and certificates
  • Respond to contact form messages
  • Send transactional emails related to your interaction with us
  • Improve our services and website

We do not use your information for automated decision-making or profiling. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Disclosure of Information

We may share your information with:

  • eWay -- our payment processor, for the purpose of processing payments. eWay holds PCI DSS Level 1 certification.
  • Resend -- our email delivery provider, for sending transactional emails.
  • Service providers -- where you have made an enquiry for a specific service, we may share your contact details with the relevant Rath On Wheels service provider or partner to facilitate follow-up.

We will not disclose your information to any other third party without your consent, except where required by law.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

In the event of a suspected data breach, we will assess the breach in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. If we have reasonable grounds to believe an eligible data breach has occurred, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

6. Analytics and Cookies

Our website uses Plausible Analytics, a privacy-first analytics tool that does not use cookies, does not collect personal data, and does not track you across other websites. No cookie consent banner is required.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your information (subject to any legal retention requirements)
  • Make a complaint about our handling of your personal information

To exercise these rights, please contact us at info@rathonwheels.com.au.

8. Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Booking and donation records are retained for seven years for accounting and legal purposes. Contact and enquiry records are retained for two years.

9. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us in writing at info@rathonwheels.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page with the last updated date shown at the top.